FACILITY HOURS:

MON–FRI: 5:30AM–9PM
SAT: 8AM–9PM  |  SUN: 9AM–5PM

Membership Services

Membership Account

With written member authorization, The Salvation Army Kroc Center memberships are typically paid by electronic funds transfer (EFT) from a checking or savings account, or by automatic credit card transaction, and are considered “month to month.”   On the 20th of each month, the Center will debit member accounts for the next month’s membership dues and any other outstanding charges on the account.

Members also have the option of a 12-month pre-paid membership which offers a discount of the yearly membership fee.

Membership fee(s) and required $35 application fee are due at the time of enrollment.  Pro-rated fees, also due at the time of enrollment, will vary depending upon enrollment date.   Any requested changes to your membership must be submitted prior to the 10th of the current month to be processed for the following month.

To keep information up to date we request that members complete a Center Change/Cancellation Form (available at our Welcome Desk) whenever personal contact or financial information changes.  All member information is strictly confidential and stored securely at the Center.  Account questions are best directed to the Guest Services staff

Membership Types

The Salvation Army Kroc Center offers different membership types that may be dependent upon age, household situation, and/or company or organizational affiliation.  For complete information regarding the types of memberships available and membership costs associated with each type of membership, please inquire through our Welcome Desk.

Member ID Cards

All new members receive a membership card which remains the property of The Salvation Army Kroc Center and must be presented at our Welcome Desk (Lantern B) upon entrance to the facility.  This bar-coded member ID tag is specific to each member and is non-transferable.  A $5 fee is required for replacement tags.  Members attempting to allow others entry on their ID tag may have their membership revoked.  When a member ID card is identified as “inactive” at the Welcome Desk, access to the Center is restricted until the Center is able to identify and resolve the reason for their status.

Membership Charges

Membership fees are non-refundable.  The Salvation Army Kroc Center requires all changes to members’ accounts in writing, with signatures of both the member (this includes the member under whose financial account changes are made) and an authorized staff member.  Members must submit the Change/Cancellation Form prior to the 10th of the current month, to ensure the change is effective in the following month.  If a member cancels, or the membership lapses 30 days or more the $10 reactivation fee will be assessed to reopen the membership account.

Insufficient Funds Policy

Members must ensure timely payments in order for their account to remain in good standing.  A $30 charge will be assessed for each insufficient funds transaction.  Your membership will be placed on hold until payment is received.

Membership Terms and Conditions

Members are asked to conduct themselves in accordance with the terms and conditions of their signed Kroc Center membership agreement.   Terms and conditions of membership, as noted on the membership agreement, are not inclusive, and the Center reserves the right to make changes to these terms when necessary.  Such changes will be communicated to the membership in a variety of ways.  For reasons of interpretation of its rules and regulations the decision of the Kroc Center shall be final.  The Kroc Center reserves the right to rescind membership privileges of any member whose behavior is considered to be offensive or consistently interferes with other members’ enjoyment of the facility.

Membership terms are the following:

1) Members and any guests in his / her party will abide by terms of this Agreement at all times during the period of membership and will comply with all rules and regulations posted or otherwise communicated to members,

2) In case of illness or injury, The Salvation Army Kroc Center is authorized to secure emergency medical treatment at the member’s expense,

3) The Salvation Army Kroc Center reserves the right to remove from the facility or terminate the membership of any member who fails to comply with any posted rules and regulations or otherwise breaches the terms of this Agreement, in which case member will not be entitled to a refund of membership fee,

4) Membership rights are not transferable and a late fee will be incurred for payment made after due date.

Grievance Procedure

If a concern arises regarding your membership or membership experience please make your concern know to a member of the Welcome Desk team.  If they are not able to adequately address your concern please ask for the Manager on Duty or the Administrator.    If your concern has still not been adequately addressed please put you concern in writing addressed to the Administrator and provide contact information.   The Administrator will respond to your concern within 10 days.  Once contacted if your concern still has not been adequately addressed please mail your concern to:  The Salvation Army NJ Divisional Headquarters, Attn:  Kroc Liaison Officer, 4 Gary Road, Union, NJ  07083.

Membership Services

Our Welcome Desk team functions to assist all members with questions, issues, and/or concerns related to membership at the Center.  We encourage members to provide feedback through personal interaction with Guest Services, written suggestions, and online comments.  We welcome the opportunity to meet with any member individually to discuss concerns or to provide education regarding our programs, services, and/or operational policies.

Should you have a question about your membership or the Center’s many services, please visit our Welcome Desk.

Day Pass

The Salvation Army Kroc Center allows a one day use of the facility by purchasing a Day pass.  A daily fee is charged for Day Pass privileges.  On the initial visit The Salvation Army Kroc Center requires the completion of a Day Pass registration form and signed liability waiver prior to use of its facilities.  We also ask that guests provide the Center with a valid form of photo ID.   Parents or guardians must sign the Day Pass registration for minors on the initial visit.  Youth under 16 years of age must be accompanied by a parent or guardian when using a Day pass (however an exception is made for minors age 13-15 if they have completed KidFit Orientation).

Grievance Procedure

If a concern arises regarding your membership or membership experience please make your concern know to a member of the Welcome Desk team.  If they are not able to adequately address your concern please ask for the Manager on Duty or the Administrator.    If your concern has still not been adequately addressed please put you concern in writing addressed to the Administrator and provide contact information.   The Administrator will respond to your concern within 10 days.  Once contacted if your concern still has not been adequately addressed please mail your concern to:  The Salvation Army NJ Divisional Headquarters, Attn:  Kroc Liaison Officer, 4 Gary Road, Union, NJ  07083.

Safety and Security

In order to promote a safe and secure environment, The Salvation Army Kroc Center has video security cameras in the facility.  As part of our commitment to the safety of children and vulnerable persons, The Salvation Army Kroc Center consults public resources to determine whether any member, guess, or day pass user poses a reasonable risk of harm to its patrons, staff, or visitors.

Age Restrictions

The Salvation Army Kroc Center is a family-friendly facility.  The Center offers memberships to individual of all ages; however, many areas of the Center enforce age-specific requirements. The following age-specific regulations are currently in effect throughout the facility.

• Minors  ages 12 and under are required to have parent/guardian supervision while participating in all Center activities, unless such activities are scheduled and supervised by Center staff;

• Minors under 16 are not permitted in the fitness areas, open gym, competition pool and water park unless they have successfully completed KidFit (ages 13-15).

• Minors ages 13-15 who successfully complete the KidFit class are eligible to be in the fitness area, open gym, competition pool and water park.

• Minors ages 15 and under are permitted to purchase a day pass if they will be accompanied by a parent or guardian at all times.

• Minors under age 18 are not permitted in the warm water jet pool.

Unattended Children

To ensure our children’s safety, the Kroc Center policy requires that children under 16 be accompanied by a parent or guardian at all times in the building or on our property unless they have completed KidFit (ages 13-15).  A guardian must be 18 years of age or older.  If children are in the building or on property without a parent or guardian, the parent will be contacted and asked to come pick up the child(ren). If they are a member, their membership plan will also be flagged.  If this occurs again, the membership may be suspended for 15 days.  If policies are abused, The Salvation Army also reserves the right to contact The Division of Protection and Permanency.

In an effort to comply with the City of Camden curfew laws, we require all youth and teens who are unaccompanied by a parent or guardian, to leave the facility by 9:00 pm.

Kroc Center Code of Conduct

Limit time on specific pieces of cardiovascular exercise equipment to 30 minutes during busier exercise time (when others are waiting).

Limit time in our lap-swimming areas to 30 minutes, when others are waiting, and use “circle swimming” when necessary to share lanes.

Minimize “rest time” on our strength training equipment (when others are waiting). Please allow others to “work in” on a specific piece of equipment.

Restrict use of cell phones to the Town Plaza area (cell phone use is strictly prohibited in our exercise areas and locker room facilities).

Please refrain from the use of heavy colognes, perfumes, and scented lotions.

As a courtesy to fellow members only personal headphones must be used when playing music.  Personal portable speakers are prohibited.

Assist us in keeping the equipment clean by using “sanitizing towels” (available in the Fitness area) to wipe down equipment before and after use.

Store beverages in closed containers and limit the intake of food to our Café area.

Store personal items (gym, bag, etc.) in our locker room and locker areas (away from the exercise floor).  These items are not permitted in the gym, fitness area, or studios.

Refrain from the use of profanity and offensive language while on our premises.

Refrain from chewing gum throughout the entire facility; also please dispose of gum properly, as this assists us in maintain a clean, healthy environment for all.

Bicycles, roller skates/blades and skateboards, scooters and pets (excluding service animals) are not permitted on our campus.

Please note that The Salvation Army Kroc Center does not allow solicitation of any kind.  Those caught or suspected of soliciting goods or services may have their membership revoked.  Please honor our request to refrain from such activities in order to promote a stress-free environment for all members and guests.

Smoking, alcohol and/or drugs are not allowed anywhere on the entire campus.

Weapons of any kind are not permitted on the entire campus and violators will be prosecuted to the full extent of the law.

The Kroc Center reserves the right to terminate membership or day pass privileges of individuals who participate in immoral or illegal activity.

Members/Guests are expected to have their membership cards on their person at all times and to comply with all Kroc policies and guidelines.

Private personal and group sports performance training is strictly prohibited and not permitted, except under rental agreement with applicable liability insurance.

Members/Guest experiencing flu-like symptoms, or other similar symptoms related to contagious illness should not use the Kroc Center.

Proper Attire

The Center requires appropriate attire in all areas of the facility. This includes athletic shorts or sweat pants, shirts, and footwear designed for athletic use.  Black-soled shoes and non-athletic footwear are not permitted for use in the gymnasium. Closed-toed, full-heeled athletic footwear should be worn in our fitness areas and bare feet are only permitted in our locker rooms and aquatic area.  Any clothing, including logos or messages on apparel, must be modest and acceptable in a family setting. Short shorts, bare mid-drifts, or exposed sports bras are not acceptable attire. No wet clothing/bathing suits are permitted outside the pools or locker rooms.  Family friendly swim attire is required in our aquatic area.  Common street wear (t-shits, shorts, etc.) is not allowed in our pools).  Also, swim attire may not be worn outside our pool and locker room areas.  The Center reserves the right to determine what is considered appropriate attire thought the facility.

Locker Rooms

For our members’ convenience, the Center offers clean locker rooms facilities, complete with personalized shower areas.  Lockers are available on a first come, first-served basis, and personal items must be secured using a personal padlock.  All lockers must be removed at the end of each visit to the Kroc Center; locks left on lockers at the end of the day will be removed and the contents of the locker will be placed in our lost and found area.  Please note that we do not accept responsibility for lost, stolen, or damaged items from the locker rooms or any other locations throughout the campus and encourage each member to be sure his/her items are secured at all times.  Also as a courtesy to fellow members, cell phone use is prohibited in our locker rooms.  Please use Towne Plaza to make and receive phone calls.

Café

Located in the Town Plaza, our Café offers a wide variety of food and beverages and includes a convenient seating area for consuming these items.  Food is not permitted in our exercise areas; we also ask that all beverages consumed beyond the Café area be in closed containers.  Outside food and beverages are not permitted on the premises without prior approval.

Lost and Found

The Center provides a lost and found area at our Welcome Desk and items identified as “Lost Items” are kept in this locations for a maximum of 30 days (wet clothes and towels, shoes, etc. are generally not stored).  After 30 days, items are discarded.  Members who believe they may have lost an item on our campus should inquire in person at our Welcome Desk to identify and claim the item.  When needed, we will require presentation of identification when items are claimed.

 

THE SALVATION ARMY
RAY & JOAN KROC CORPS COMMUNITY CENTER

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