Frequently Asked Questions

What if my child has special needs? The Kroc Center’s commitment to programming “without discrimination” means children that present different ways of learning and diverse abilities are welcome to apply for our program. Parents/guardians of children with special needs must contact the Education Manager at least two weeks prior to the desired start date to schedule an interview to determine whether the Kroc Center can provide appropriate accommodations for your child and which programs will be best suited for the child. There may be additional information required for the inclusion program.

 

Who is watching my child? We recruit staff that have training or experience working with children. All staff members have cleared background and reference checks. Additionally, all counselors are at least 18 years of age. Your child will be assigned a counselor and be placed in a group of no more than 15 students for every 1 adult counselor. All staff is required to participate in pre-summer orientation that includes the following topics:

Personnel policies & practices

Job descriptions

Disciplinary policies

First Aid, CPR, blood borne pathogens & handwashing

Emergency procedures

Daily health surveillance procedures

Lost camper policies

Lost swimmer policies

Other topics as determined by the Kroc Center’s Education Manager

 

Can you accept my voucher or scholarship? Yes, we can accept any childcare vouchers & scholarships, but there may be additional paperwork you need to complete. Please see the program supervisor. Additionally, you need to understand the following policies for families utilizing vouchers for payment:

1. The Kroc Center will accept co-payments as payments in full for our summer camp program.

2. Children will not be permitted to attend camp if the parent has an outstanding balance of swipes from the previous week.

3. The Kroc Center will not hold Family First Cards. The person or people picking up or dropping off the child must retain the card. Additional cards may be requested for families who need them.

4. Parents/guardians of children who are registered for and do not attend camp or who do not swipe as required will be required to pay any amount that the Kroc Center cannot be refunded for up to $26.48 per day. If a parent/guardian is able to provide a doctor’s note for days absent, the parent/guardian will not be charged. Parent/guardian notes will not be accepted in lieu of a doctor’s note.

 

How do I make a payment? Payments can be made at the Kroc Center Welcome Desk (Entrance B) 8:00am-7:00pm, Monday-Saturday. The Kroc Center accepts credit, debit, cash, check or money order. If you have been awarded a scholarship, please bring the scholarship award letter with you. Please be aware, payments cannot be made during before care.

 

Have a question that wasn't answered? Email hillary.jones@use.salvationarmy.org